Ongoing Odoo Support

Your Odoo IT department, for one monthly fee. Questions answered, issues fixed, and every version upgrade tested before your team works in it.

Odoo does not stand still. A new version ships every year, your team keeps finding new questions, and something always needs adjusting. Most manufacturers and distributors do not need a full-time Odoo administrator. They need one who knows their system and answers when something comes up.

How support works

  • Submit a ticket -- through the support portal or by email, for an issue or a “how do I” question
  • Get a response -- first response by the next business day, Pacific Time
  • Track it to done -- every ticket shows its status, and every change is documented

Monthly plans

Standard Odoo

Standard Support

$2,500 / month

For databases on standard Odoo apps, including Studio changes

  • Unlimited tickets: issues and “how do I” questions
  • Up to 20 hours of hands-on work a month
  • Troubleshooting and small configuration changes in the apps you already run
  • Version upgrades: test-upgrade validation, workflow retesting, a briefing on what changed for your team, and cutover coordination

Customized Odoo

Customized Support

$3,500 / month

For databases with custom modules, code changes, or integrations

  • Everything in Standard Support
  • Up to 30 hours of hands-on work a month
  • Your existing custom modules and integrations carried through each version upgrade: ported, tested, and redeployed
  • Covers existing customizations up to 2,000 lines of code; larger code bases are priced on review

Why upgrades are priced in two tiers

With an Odoo Enterprise subscription, Odoo converts standard apps and Studio changes to the new version at no charge. Validating the upgraded database, retraining your team, and porting custom code are not part of that service. Standard Support covers the validation and retraining. Customized Support adds the custom code.

Not included, quoted individually

  • New customizations or new custom modules
  • New integrations
  • Rolling out Odoo apps you do not run today
  • Data cleanup projects
  • Work beyond your monthly hours, at $150 an hour, approved before it starts

Terms

  • Three-month minimum, then month to month
  • Unused hours do not roll over
  • If we did not implement or recover your Odoo, support starts with the ERP Readiness Assessment, so we know your database before we take responsibility for it
  • Your Odoo is broken rather than just needing support? Start with Odoo Recovery
Talk to Lee about support.
Tell us which Odoo version you run, how many users, and whether you have custom modules.

Contact Us